Sometimes there is still no substitute for assistance which is personal, caring and helpful. The City of Concord's Customer CARE Center reaffirms our commitment to excellence. This mission is shared by our management and operational personnel throughout the organization.

If you need assistance, contact our Customer CARE Center at 704-920-5555 or Telecommunications Display Device (TDD) 1 (800) 735-8262.

Frequently Asked Questions:

Q: Does the City accept credit card payments?

A: Yes. The City accepts online credit card payments for utility services.
Go to: Online Utility Payment

Q: Who do I call when my garbage is missed?

A: You would contact the Customer Care Center at 704/920-5555 the next business day.

Q: When does the City pick up yard waste and/or bulky items?

A: Yardwaste or any other bulky item is picked up on your normal garbage day. Please call one day prior to your garbage day to schedule pickup.

Q: How much is required to start utility service?

A: There is a $150 deposit for Electric/Water/Sewer and $75 deposit for Water/Sewer.

Hours of Operation

Monday through Friday 7:00 AM - 6:00 PM

Numbers to Know

Customer Care Center, 704-920-5555
Customer Care Center Fax, 704-795-6193
Duke Power, 704-788-7800
Kannapolis Water 704-920-4399
Kannapolis Public Works, 704-920-4200
Time Warner Cable, 704-938-5156
BFI, 704-786-4950
PSNC, 1-877-776-2427
Union Electric, 1-800-632-4949
Heater Utilities, 1-888-540-4264
One-Call Center for Utility Locate, 1-800-632-4949